Privacy Policy

Yeoman & Company Paralegal Professional Corporation (“Yeoman & Company,” “we,” “us,” or “our”) is committed to protecting the privacy of the individuals and organizations we work with. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with our website and our property taxation and paralegal services.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, as a licensed paralegal professional corporation, the confidentiality obligations imposed by the Law Society of Ontario.

What We Mean by “Personal Information”

Personal information is information about an identifiable individual. It does not include the name, title, business address, or business telephone number of an employee of an organization.

Information We Collect

We collect personal information that you provide to us directly and information collected automatically when you use our website.

Information you provide, for example when you contact us or engage our services, may include:

• Your name, job title, and the organization you represent
• Contact details such as email address, mailing address, and telephone number
• Property, portfolio, assessment, and tax-related information relevant to the services you request
• Any other information you choose to include in your communications with us

Information collected automatically when you visit our website may include your IP address, browser type, device information, pages visited, and the dates and times of your visits. See our Cookie Policy for more detail.

How We Use Personal Information

We use personal information to:

• Provide, manage, and improve our services, including property tax assessment reviews, appeals, applications, compliance, and reporting
• Respond to your enquiries and communicate with you about your matters
• Meet our professional, legal, and regulatory obligations
• Administer, maintain, and secure our website
• Send updates or information you have asked to receive

We will only use personal information for the purposes for which it was collected, unless we obtain your consent to use it for another purpose or are otherwise permitted or required by law.

Consent

By providing us with personal information, you consent to its collection, use, and disclosure as described in this Policy. The way in which we obtain consent may depend on the sensitivity of the information. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. Withdrawing consent may affect our ability to provide services to you.

Disclosure of Personal Information

We do not sell personal information. We may disclose personal information:

• To service providers who perform functions on our behalf, such as IT, hosting, and administrative support, who are required to protect it and use it only for the purposes we specify
• To assessment authorities, municipalities, tribunals, courts, and other parties as necessary to carry out the services you have engaged us to perform
• Where required or permitted by law, regulation, legal process, or our professional obligations

Our website is hosted in Canada. However, some of our service providers, including our email and IT providers, may store or process information on servers located outside Canada, including in the United States. Where this occurs, the information may be subject to the laws of those jurisdictions, including lawful requests for access by their courts, law enforcement, and other authorities.

Safeguards

We protect personal information using physical, organizational, and technological safeguards appropriate to its sensitivity, including restricted access, secure storage, and confidentiality obligations for our personnel. No method of transmission over the internet is completely secure, and for confidential requests we encourage you to contact one of our paralegals directly rather than using the website contact form.

Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected and to meet our legal, regulatory, and professional record-keeping obligations, after which it is securely destroyed or anonymized.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to it. We will respond to your request within the timeframes required by law. To make a request, please contact our Privacy Officer using the details below. In limited circumstances, we may be unable to provide access, for example, where doing so would reveal personal information about another person or is subject to legal privilege, and we will explain the reason where permitted.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above indicates when it was last revised. Material changes will be posted on this page.

Contact Us

If you have questions, concerns, or requests regarding this Policy or your personal information, please contact our Privacy Officer:

Privacy Officer
Yeoman & Company Paralegal Professional Corporation
348-14845 Yonge Street, Aurora, Ontario L4G 6H8
Email: privacy@yeomantax.com

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.